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Parent's Guide

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You probably have questions about how to keep you or your children safe while being connected to our game on your device. Things like age limits, in-app purchases, and privacy are all very valid concerns, and we’re here to provide you the support you need. 

Ensuring you can enjoy our game in a safe and controlled environment, we stick to a clear set of principles that’ve served our players and us well:

·         We respect our players. We’ll never sacrifice game quality for any other short-term considerations.

·         We want you to be in total control of your experience with our game. That means that before you or your child download our game, you should be given upfront information about the game content. This means that it should be absolutely clear when you’re about to make any purchases within a game.

·         If you or your child ever had any problems with our game, you should be able to quickly find out how to fix it. As well as providing guides like this, that means helping you to contact the right company for your issue, whether it’s to do with payments (which will usually be Google or Apple, who process purchases and refunds) or the game itself (which will usually be us).

Read on as we try to cover what might be your most likely questions. If we’ve missed anything, email us at support@playwarfair.com  In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots, etc.

If you’re familiar with our game, you can also use in-game support (via dialog with the developer) or check our Support pages on the official forum for plenty of information built along with our player community. There you can read frequently asked questions (FAQ), browse forums, or report an issue.

 

WHAT ARE THE AGE LIMITS AND GENERAL POLICIES FOR THE GAME?

You can get more details on our Terms of Service and Privacy Policy pages.

Please note: You can find published age recommendations on both Google Play and Apple’s App Store on iTunes.

 

HOW CAN I MANAGE OR TURN OFF IN-APP PURCHASES?

Our game is free to download. Please note, however, that our game also offers entirely optional “in-app purchases”. These purchases are never required to play the game, but can be used to enhance some elements of gameplay. In-app purchases vary in price and range.

In-app purchases are paid for with real money, and are always clearly labeled as such. They’re accessible “in game”, meaning that the options to make a purchase are found within the game itself.

Important: You can easily manage the ability to make in-app purchases, adjust password protection settings, or disable in-app purchases entirely through your mobile device’s general settings. The way to do this depends on whether you’re using an Apple iOS device, like an iPhone or an iPad, or a Google Android device.

 

WHO PROCESSES IN-APP PURCHASES?

We don’t process payments for in-app purchases, or have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple or Google after each purchase (though please note that any post-purchase processes are controlled by Apple or Google and are subject to change by them).

 

I’VE SEEN ANOTHER SITE THAT OFFERS ME IN-GAME PRODUCTS FOR WARFAIR. CAN I BUY FROM THEM?

Beware of any third party sites that promise you enhancements for our game. These sites may collect your personal information, money, or both, and often never deliver the promised in-game products. If you want to make an in-app purchase, the safest way is simply to make the purchase through the game itself on your mobile device. Selling, redeeming or trading virtual in-game currency is otherwise not allowed by our Terms of Service.

  

MY CHILD ACCIDENTALLY MADE AN IN-APP PURCHASE. HOW DO I SEE ABOUT A REFUND?

As with most downloadable software products, items bought through our game (in-app purchases) are generally non-refundable. In some special occasions there can be exceptions, however. The transaction process is controlled by Apple (for iOS devices) or Google (for Android devices), and both companies have support teams who handle refund requests.

For Apple (iOS) devices visit Apple support website https://support.apple.com.

For Google (Android) devices visit Google support https://support.google.com.

 

I’VE RECEIVED A BILL FOR A PURCHASE I DIDN’T MAKE. WHAT SHOULD I DO IF I SUSPECT FRAUDULENT ACTIVITY?

If you or your child have never played our game, but suspect that there’s been fraudulent transaction activity on your account, then you should immediately contact Apple (for iOS devices) or Google (for Android devices), who control the transaction process.

For Apple (iOS) devices visit Apple support website https://support.apple.com.

For Google (Android) devices visit Google support https://support.google.com.

If you’ve already contacted Apple or Google about suspected fraudulent activity and they’ve sent you to us, please contact us at support@playwarfair.com. Be sure to include specific details like what happened and when, transaction ID receipts, relevant screenshots, etc.

 

WHAT’S WARFAIR’S POLICY ON PRIVACY?

Your privacy is always on the top of our priorities. We don’t have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. We won’t sell or disclose your personal data to third parties for their own commercial purposes.

Read more in our Privacy Policy.

 

HOW CAN I CONTACT YOU?

Like we said, we’re here to help! If you have any more questions, send us an email at support@playwarfair.com. In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots, etc.

If you’re familiar with our game, you can also use in-game support (via dialog with the developer) or check our Support pages on the official forum for plenty of information built along with our player community. There you can read frequently asked questions (FAQs), browse forums, or report an issue.

 

HOW DOES CHAT WORK IN WARFAIR?

Many of our players enjoy interacting with one another through chats in our game, and we work hard to maintain a safe and secure environment for this.

If there are any issues, our game contains tools for players to report any offensive, insulting or inappropriate behavior to us. We've also made it possible for players to mute battle and private chat from any other player whose messages they do not want to see.

If you prefer to report any concerns by email, you can also reach us at support@playwarfair.com . In your email, please be sure to include as many specific details as possible, to help us quickly understand and identify the issue.

 

Thanks for your help in making our game as safe as possible!

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